moderate“The manager had not submitted a notification to CQC in line with CQC guidelines as they assumed another manager had sent in the notification.”
minor“The manager said they had not formally sought and recorded the views of staff, relatives and stakeholders, including health professionals.”
leadership
1 finding
moderate“Although there was a full time manager in charge at the service they were not registered with the Care Quality Commission, as required.”
complaints handling
1 finding
minor“Complaints were recorded but some did not always have the actions taken, outcomes or lessons learnt documented.”