moderate“some records relating to people's care needed to be more comprehensive to ensure staff had all the information they needed to meet people's needs”
staff training
1 finding
minor“gaps in staff employment histories had not always been explored and accounted for. The provider was taking action to address this.”
care planning
1 finding
minor“Care plans and visit information gave some guidance on people's dietary requirements and preferences although there was room to expand on this to make the plans more personalised.”
governance
1 finding
minor“the audit tools needed to be more robust to ensure these were providing the right level of scrutiny moving forward and new audits had recently been introduced.”