Hiba Home Care Ltd received a Good rating across all five key questions at its first inspection in June 2023, demonstrating safe, person-centred care for a small number of people including those with learning disabilities and autism. The service showed strong governance, effective staff training and recruitment practices, and consistent involvement of people and families in care planning.
Strengths
· Staff had a clear understanding of safeguarding procedures and training to recognise and report abuse
· Medicines were managed safely with regular competency checks and PRN protocols in place
· Care plans were person-centred, regularly reviewed, and involved people, families and professionals
· Staff respected cultural and religious needs; equality and diversity training was provided
· Governance and auditing systems were effective, with actions recorded and followed up