Caronne Care Essex Branch received a Good rating across all five key questions at its first inspection in September 2022, with 46 people receiving personal care. Minor issues around occasional late visits without notification and initial gaps in staff employment history were identified and swiftly addressed, with no breaches of regulation found.
Concerns (2)
minor
Missed or late visits
: “There are issues with the staff being late sometimes. They are supposed to phone me if they are 30-45 minutes late, but they don't always.”
minorRecord keeping: “we found some gaps in people's employment history and made the registered manager aware of this. Before the end of the inspection, they had corrected this”
Strengths
· Strong safeguarding culture with staff trained to identify and report concerns; social care professionals confirmed staff were observant and proactive in raising concerns.
· Medicines managed safely with staff assessed as competent before administering; medicine records audited regularly.
· Comprehensive staff induction including Care Certificate completion, shadowing, and in-house qualified trainers for moving and handling, first aid and medicines.
· Staff received regular supervision and spot checks and reported feeling valued and well supported by management.
· Person-centred care plans written in an accessible way, regularly reviewed and updated as needs changed.
Quality-Statement breakdown (22)
safe: Staffing and recruitmentGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, continuous learning and working in partnershipGood