Community Care Line Services, a domiciliary care agency supporting 240 people in Derbyshire, was rated Good across all five key questions at its July 2023 inspection. The service demonstrated safe medicines management, strong safeguarding practices, compassionate person-centred care, and effective governance, with only minor concerns around call scheduling flexibility and consistency of complaint responses.
Concerns (3)
minor
Missed or late visits
: “Some people felt care calls were not always scheduled in line with their preferred times.”
minorComplaints handling: “One person told us when they have raised a concern with their coordinator, 'I'm not sure they have really listened to me.'”
minorStaff training: “Some staff felt more practical training would be beneficial. The registered manager confirmed they would seek feedback on how to improve training from staff.”
Strengths
· People felt safe and staff demonstrated strong safeguarding awareness and reporting practices.
· Medicine errors were promptly reported, investigated thoroughly, and used to drive safety improvements.
· Staff were kind, compassionate and went beyond their care plans to support people's wellbeing.
· Registered manager conducted weekly data reviews of all events, identifying themes and taking proactive action.
· People and relatives were involved in care planning and had access to digital care records.