moderate“improvements were required to ensure information recorded within people's support plan was more detailed and person-centred.”
minor“Staff told us they did not always have sight of a person's care plan prior to them visiting the person's home for the first time.”
record keeping
2 findings
moderate“Where people had a catheter in place, the risks associated with the catheter had not been considered or recorded.”
minor“Improvements were required to ensure the reason for leaving employment was recorded.”
missed or late visits
1 finding
moderate“"This morning it was 10.10am and I am left thinking are they [staff] going to come or not? Some mornings it can be 7.00am, I don't like there are no set times"”
medication management
1 finding
minor“improvements were required to ensure where people were prescribed a medicine to be given 30 to 60 minutes before food and all other medicines, this was completed in line with the prescriber's instructions.”