Beaumont House is an extra care service rated Good overall, with an Outstanding rating for caring reflecting an exceptional culture of compassion, inclusion and person-centred support championed by a highly motivated staff team and visible registered manager. Minor shortfalls included incomplete CQC notifications and some gaps in legacy paper-based care records, both of which were promptly addressed during the inspection.
Concerns (2)
moderate
Governance
: “we identified some notifications to the CQC had not been made 'without delay'. The registered manager completed these notifications straight away during the inspection.”
minorRecord keeping: “the older paper-based records lacked some detail, this had already been identified and improvements planned or made.”
Strengths
· Exceptionally person-centred caring approach with staff consistently going above and beyond to enrich people's lives and build genuine, trusting relationships.
· Strong community ethos fostering inclusion, independence and social connection both within Beaumont House and the wider local area.
· Effective multidisciplinary working with visiting professionals providing consistently positive feedback about staff exceeding expectations.
· Innovative staff-led initiatives such as an in-house foodbank and community social events including bingo, quiz nights and coffee mornings.
· Robust equality and diversity culture embedded throughout the service, with protected characteristics on standing meeting agendas.
Quality-Statement breakdown (23)
safe: Staffing and recruitmentGood
safe: Assessing risk, safety monitoring and managementGood
safe: Using medicines safelyGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Supporting people to express their views and be involved in making decisions about their careOutstanding
caring: Ensuring people are well treated and supported; respecting equality and diversityOutstanding
caring: Respecting and promoting people's privacy, dignity and independenceOutstanding
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Engaging and involving people using the service, the public and staff, fully considering their equality characteristicsGood