minor“Some people told us they had experienced late calls, however all said this had improved. There was now a skill's mix and all calls were being monitored.”
communication with families
1 finding
minor“Some people told us this did not always happen. We advised the registered manager of this who agreed to act on the information immediately.”
staffing levels
1 finding
minor“There had been staff shortages which had meant they and senior staff had been supporting people to ensure calls were not missed.”
staff training
1 finding
minor“There had been some gaps in the training records, however due to the increase in staffing levels the registered manager had increased access to training for all staff.”