Rose Healthcare Services Ltd, a small domiciliary care agency supporting one person at the time of inspection, was rated Good across all five key questions at its first CQC inspection. Inspectors found safe recruitment, accurate medicines management, person-centred care plans and a positive, well-led culture, with people and relatives praising the service.
Strengths
· Safe recruitment and sufficient staffing with reliable rotas; people reported no late or missed visits at time of inspection
· Medicines administered safely with accurate MAR records and competency assessments
· Staff received appropriate training, induction (including shadowing) and ongoing supervision
· Person-centred care plans with consent forms covering medication, finances and confidentiality
· Positive feedback from people and relatives describing the service as 'excellent' and staff as respectful
Quality-Statement breakdown (18)
safe: Staffing and recruitmentGood
safe: Assessing risk, safety monitoring and management; Preventing and controlling infectionGood
safe: Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrongGood
safe: Using medicines safelyGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
caring: Ensuring people are well treated and supported; Respecting equality and diversity; Respecting and promoting people's privacy, dignity and independenceGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Continuous learning and improving care; Engaging and involving people using the service, the public and staffGood
well-led: Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirementsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood