moderate“care records were not split into sections to increase details such as, communication, personal care, activities, medicines and mental capacity.”
record keeping
1 finding
moderate“People's support records did not always contain individualised communication support plans to provide staff with the guidance they needed to communicate effectively.”
supervision appraisal
1 finding
minor“The registered manager told us they had met regularly with people to perform spot checks, but had not always recorded this.”
person centred care
1 finding
minor“People's support records contained some examples to show where they had been involved with decisions about their care, although examples were limited.”