moderate“The kitchenette area on the second floor had not yet been refurbished and the damage to the cupboard doors and surfaces meant they were difficult to keep clean.”
minor“we observed some staff's face masks were slipping off their noses and were not secure on their faces.”
other
1 finding
minor“the main meal of the day was delayed by half an hour... We asked staff to reheat one person's meal who complained it was cold.”
supervision appraisal
1 finding
minor“There was mixed feedback from staff about how well supported they felt by senior managers.”