minor“Some of the care plans were not as comprehensive and the detail was more basic.”
record keeping
1 finding
minor“These checks were not documented so there was no evidence of concerns that were addressed or good practice that was commended.”
supervision appraisal
1 finding
moderate“Staff had supervision twice this year. The registered manager told us the one to one supervisions had lapsed when she was without a deputy manager.”
staff training
1 finding
minor
“The registered manager did not formally record this in the staff induction records...could not always be sure the shadowing had actually taken place as planned.”
governance
1 finding
minor“These monitoring processes were not always documented to evidence the regularity of checking.”