Guardian Angel Carers Mid Sussex achieved a Good rating across all five key questions at its first inspection, with 19 people receiving well-planned, person-centred care supported by robust recruitment, training, and governance systems. No regulatory breaches or significant concerns were identified.
Strengths
· People received kind and compassionate care from consistently recruited, well-trained staff who knew their needs well.
· Risks were thoroughly assessed and mitigated; medicines were managed safely using a secure electronic system with PRN protocols.
· Staff completed comprehensive inductions including the Care Certificate, shadowing, and ongoing online training throughout the year.
· Care plans were detailed, person-centred, and updated promptly when needs changed; technology supported efficient recording and monitoring.
· The registered manager was highly visible and responsive, covering calls personally when needed and actively seeking feedback from people and relatives.
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrongGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empowering; Duty of candourGood
well-led: Managers and staff being clear about their roles; Continuous learning and improving careGood
well-led: Engaging and involving people using the service, the public and staffGood