Care and Support Service - Cote Lane

Inspection reports (3)

1. Inspection report · 2023-06-21

   Framework: KLOE · 11 pages · 82 KB · PDF

   Good
   safe: Goodwell-led: Outstanding

   Care and Support Service - Cote Lane is a Bristol domiciliary care agency rated Good overall, with an Outstanding rating for well-led, reflecting exceptional leadership, a deeply embedded quality assurance culture, and consistently positive outcomes for the 32 people using the service. No regulatory breaches or failure themes were identified; effective and caring were not inspected and carried forward from the previous Good rating of November 2017.

   Strengths

   • · Exceptionally well-led service with a passionate, experienced registered manager acting as a strong role model for staff
   • · Very low staff turnover with long-serving staff, including a care worker of 42 years, ensuring continuity of care
   • · People consistently reported feeling safe and never having experienced a missed or late call
   • · Robust quality assurance systems including spot checks, competency observations, and annual internal inspections
   • · Strong community engagement and enrichment programme to reduce social isolation post-COVID
   Quality-Statement breakdown (11)