minor“we found one care record that showed the service had not recorded that a review of a person's needs had been undertaken since their discharge from hospital.”
moderate“some care plans contained basic information relating to people's individual support and care needs. This meant staff did not have sufficient guidance on how to support people with specific health needs such as using their oxygen.”
minor“care plans did not always contain enough information for staff to know about people's background, interests and preferences...there was no information on how staff should support a person when they were depressed”
governance
1 finding
critical“The provider had failed to notify the Commission of a serious injury sustained by a person who used the service.”
complaints handling
1 finding
minor“We would recommend that there is a separation in the logging of complaints in respect of tenancy and care issues.”