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Caring Connections Wigan received an overall rating of Requires Improvement at its first inspection, with a regulatory breach found under Regulation 9 due to care visits consistently running early, late, or shorter than planned, and governance systems failing to identify or address these issues. The service performed well in caring and responsiveness, with staff praised for kindness and person-centred care, but supervision records, spot-check evidence, and audit effectiveness all showed material inconsistencies.