minor“The only complaint is timing they have been late, and they could improve on this. One of the issues is also communication they don't let us know.”
communication with families
1 finding
minor“We received mixed feedback from professionals regarding the management of the service. We have discussed this with the registered manager who has taken the feedback onboard.”
governance
1 finding
moderate“The registered manager was aware of their responsibility to notify CQC of significant events...due to a technical problem these had not been submitted.”