McNaha Care, a small domiciliary care agency supporting 3 people at the time of inspection, received a Good rating across all five key questions at its first CQC inspection. The service demonstrated strong person-centred care, robust and tailored staff training, consistent staffing, effective multi-agency working, and well-embedded governance systems under a proactive registered manager.
Strengths
· Staff developed strong, individualised bonds with people, with relatives and healthcare professionals praising the quality and attentiveness of care.
· Robust and specific staff training tailored to each individual's needs, including PEG feeding, paediatric resuscitation, and dementia care.
· Consistent staffing allocation ensured people received care from the same staff members, supporting continuity and familiarity.
· Registered manager demonstrated strong leadership, duty of candour awareness, and proactive partnership working with external health professionals.
· Highly detailed, person-centred care plans including pictorial formats and individual communication plans.
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving care; Working in partnership with othersGood