Priory Supported Living Whitby & Scarborough received a Good rating across all five key questions at its first inspection, demonstrating safe, person-centred care for 4 people with learning disabilities, autism, and related needs. The service showed strong alignment with Right support, right care, right culture principles, effective governance, and an open, inclusive culture led by an approachable registered manager.
Strengths
· People felt safe and staff demonstrated clear understanding of safeguarding processes
· Staff recruitment included appropriate pre-employment checks including DBS
· Person-centred care plans developed with input from people, relatives, and external health professionals
· Staff received structured induction, training, supervision, and appraisal support
· Service promoted independence, dignity, and inclusion aligned with Right support, right care, right culture
Quality-Statement breakdown (20)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance, and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity, and independenceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
well-led: Promoting a positive culture that is person-centred, open, inclusive, and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks, and regulatory requirementsGood
well-led: Engaging and involving people using the service; Continuous learning and improving care; Working in partnership with othersGood