Living Ambitions Chester, a small domiciliary care agency supporting one person with personal care at the time of inspection, was rated Good across all five key questions. The service demonstrated strong person-centred care, effective risk management, and a learning culture underpinned by robust governance and inclusive leadership.
Strengths
· Risks to people's health, safety and well-being had been assessed, monitored and managed effectively with clear care plans.
· People were involved in the recruitment process to ensure compatibility with staff.
· Staff had relevant training, skills and experience including detailed induction and regular supervision.
· Care plans were person-centred, reflecting individual personalities, life histories and preferences.
· The registered manager promoted a positive, inclusive and empowering culture with mechanisms such as 'Quality Checker' and 'Our Voice Workshop' for people to influence service improvements.