One Fylde (Libra House) is a Good-rated domiciliary care and supported living service for 90 people with learning disabilities and autism, achieving an Outstanding rating for well-led on its first inspection under this registration. The service demonstrated exceptional leadership, a strong person-centred culture, robust governance and innovative community engagement with no failure themes identified.
Strengths
· Exceptionally well-led service with strong values, robust governance and continuous quality improvement through the 'One Fylde Quality Way'
· Outstanding continuity of care with consistent core staff teams forming deep, trusted relationships with people supported
· People empowered to make choices, take positive risks and become valued members of their local community
· Comprehensive communication passports and easy-read materials ensured accessible, person-centred support for people with profound learning disabilities
· Innovative community engagement including media suite, recycling and gardening teams, volunteering and employment opportunities enhancing people's self-worth
Quality-Statement breakdown (25)
safe: Using medicines safelyGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Adapting service, design, decoration to meet people's needsGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringOutstanding
well-led: How the provider understands and acts on the duty of candourOutstanding
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsOutstanding
well-led: Engaging and involving people using the service, the public and staff, fully considering their equality characteristicsOutstanding
well-led: Continuous learning and improving careOutstanding