Pride Community Healthcare received a Good rating across all five key questions at its first inspection in May–June 2023, with inspectors finding a small, well-led domiciliary care service where consistent, knowledgeable staff delivered person-centred care to four people. No regulatory breaches were identified, and the registered manager demonstrated openness to feedback and a strong commitment to quality improvement.
Strengths
· Staff knew people and their individual care needs well, with consistent staffing enabling trusting relationships to develop.
· Robust recruitment procedures in place including DBS checks for all staff.
· Staff received good induction, regular training updates, supervision every other month, and support towards NVQ qualifications.
· Registered manager provided strong, accessible leadership with a positive person-centred culture.
· Effective multi-agency working, including close collaboration with Occupational Therapists and healthcare professionals.
Quality-Statement breakdown (19)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversity; Supporting people to express their viewsGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirementsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Continuous learning and improving care; Working in partnership with othersGood