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Date of Assessment: 24 November 2025 to 12 December 2025. Amara Care Limited supports 2 different Assessment Service Groups (ASGs). The location is registered to support people with homecare and supported living. This report reflects our assessment of the supported living service only. At the time of our assessment the service supported 18 people. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the provider did not always deliver care in line with those standards. We completed this responsive assessment due to safeguarding concerns we received about the service. At the last inspection in June 2021 the provider was rated good. At this assessment the provider has been rated requires improvement. We identified breaches in safe care and treatment, staffing, person-centred care, safeguarding and governance of the service. During this assessment we found risks had not always been assessed and documented. Whilst most staff had worked with the people they supported for a long time and knew people well, care records did not always reflect people’s needs or document how people should be supported. Care plans were not always in place, for example communication care plans for people with complex communication needs. Language used in care plans was not always appropriate, person centred or reflective of the caring approach we observed staff take with people. Accidents and incidents had not been appropriately reviewed, and action had not always been taken following accidents to reduce the risk of harm. There was no evidence of lessons learned and how these were shared with staff. The provider’s recruitment processes lacked evidence to show how staff had been assessed as suitable for the role. Staff had not always received the required training to support people’s diverse needs, including mandatory training staff require when working with people with learning disabilities and autism. The provider failed to take a proactive approach to reducing restrictions in place around people’s care and some people were subject to unnecessary restrictions. The provider took action to address this when we raised this with them. Mental capacity assessments were not always complete for people when required, and best interest decisions were not always in place. Where people were deemed to have capacity, it was not always clear that they were able to make their own decisions. The provider did not have effective oversight of the legal restrictions in place for people subject to a Deprivation of Liberty Safeguards order. There was a lack of effective oversight and governance systems. Audits carried out were not always effective and did not highlight the concerns we found during this assessment. The nominated individual and registered manager told us they planned to review their audit processes and governance systems to improve the service and had developed an action plan to address feedback provided. In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.
npm run etl:reports -- --location 1-127490881.Date of Assessment: 24 November 2025 to 12 December 2025. Amara Care Limited is a domiciliary care agency that provides personal care to people in their own homes. People receiving care included older people, people with mobility needs, children, and those with health conditions, such as dementia. At the time of our inspection the service provided personal care to 8 people. We completed this responsive assessment due to concerns we received about the service. We assessed all the quality statements. At the last inspection in June 2021 the provider was rated good. At this assessment the provider has been rated requires improvement. We identified breaches in assessing managing risks, staff training and governance oversight of the service. During the assessment we found risks associated with people’s health needs had not always been considered and documented. Care records varied in quality, creating challenges in identifying concerns and actions required. Incidents and accidents had not been fully reviewed, and appropriate action had not always been taken following accidents, such as when falls had occurred. Referrals to safeguarding teams and CQC were not always made. Lessons learned were not effectively shared with staff. The providers recruitment processes lacked details when interviewing people and staff did not always receive the required training to support people’s diverse needs. The provider had developed individualised training with a person who was supported by this service, however not all staff supporting this person had received the training. Staff knew people well as they had worked with them for a long time. Dietary support needs were not always clearly documented but staff were aware of people’s individual needs and understood their role when supporting people with specific dietary needs. Staff treated people as individuals offering choice and supporting independence. Peoples protected characteristics were considered and staff understood individual preferences.Relatives felt staff had positive relationships with people and supported them in a kind and caring manner. The provider ensured there was a structured communication plan in place for a person who receives support from this service. This communication plan supported staff and helped to minimise distress for this person. There was a lack of effective oversight and governance systems. The concerns found during our assessment had not been identified by the management team. The nominated individual and registered manager told us they planned to review their audits and governance systems to monitor care quality and improve the service.
npm run etl:reports -- --location 1-127490881.Amara Care Limited improved from Requires Improvement to Good across all three inspected key questions (Safe, Effective, Well-led), having resolved previous breaches of Regulations 12, 13, 17 and 18. The sole remaining concern is incomplete analysis of accidents and incidents, for which a recommendation (not a regulatory breach) was made.
Amara Care Limited was rated Requires Improvement following a focused inspection triggered by safeguarding concerns, with breaches identified across Regulations 12, 13, 17, and 18 relating to unsafe medicines management, uninvestigated abuse allegations, absent governance audits, and inadequately trained and supervised staff. The service deteriorated from its previous Good rating, with a negative staff culture in supported living settings leaving people vulnerable, though staffing levels, infection control, and the registered manager's leadership were noted positively.
Amara Care Limited received a Good rating across all five key questions at its June 2015 inspection, demonstrating safe recruitment, well-managed medicines, person-centred care and an open organisational culture. One minor concern was noted by a relative regarding staff needing more direction and supervision, which management was already taking steps to address.
Amara Care Limited, a domiciliary care agency specialising in dementia, learning disabilities and mental health, was rated Good across all five key questions at its August 2017 inspection. The service demonstrated strong person-centred practice, safe staffing and medicines management, effective governance and an innovative approach including funding specialist dementia nursing support.