Rysvil Care Services Limited is a domiciliary care agency rated Good overall following a KLOE inspection on 29–30 August 2023, with both Safe and Well-led key questions rated Good. The service demonstrated strong safeguarding practices, consistent staffing, effective governance, and a person-centred culture with no failures identified.
Strengths
· Staff were well trained in safeguarding and Oliver McGowan mandatory training on Learning Disability and Autism, with clear reporting processes in place.
· No missed visits reported; people received consistent care from familiar staff, supporting continuity and safety.
· Robust medication management including trained staff, MAR chart recording, and regular audits.
· Strong infection control practices with PPE use consistently confirmed by people and relatives.
· Effective quality assurance including spot checks, audits, care plan reviews, and incident monitoring.
Quality-Statement breakdown (10)
safe: Systems and processes to safeguard people from the risk of abuse
Good
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
well-led: Promoting a positive culture that is person-centred, open, inclusive, and empoweringGood
well-led: Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, continuous learning and improving careGood