moderate“Times have got a bit later and I am not always told of the changes.”
communication with families
1 finding
moderate“The office staff mean well but I think it is a language issue, they talk over me and don't listen... I end up frustrated and give up.”
leadership
1 finding
moderate“It is a caring service, the carers are brilliant and work really hard but at times it can be disorganised and chaotic, the rota is usually wrong.”
governance
1 finding
moderate
“Improvements were needed to ensure an open and transparent culture. Not all staff felt able to speak up and to raise any issues.”
staffing levels
1 finding
moderate“Staffing personnel changes had impacted on the service people received, causing some disruption which had affected continuity of care, a missed visit and some later than planned visits.”