minor“the provider had received a number of compliments about the quality of the service, but did not have a logging process to show when complaints were received, how they were dealt with”
minor“this detail was not always evident in risk assessments which is needed to ensure staff have written guidance on safety measures. The registered manager told us they would update these.”
staff training
1 finding
minor“whilst care staff had some knowledge about the MCA they were unable to explain the DoLS. Care staff told us they received training in the MCA but not in the DoLS.”