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Prime Care Domiciliary Essex provides personal care and support to people who require assistance in their own home. This service is a domiciliary care agency. At the time of our assessment 17 people were being supported by the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service is also registered to support people with a learning disability and autistic people. We expect health and social care providers to guarantee autistic people and people with a learning disability respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people; and providers must have regard to it. We carried out our on-site responsive assessment on 13 May 2025, offsite activity started on 9 May 2025 and ended on 15 May 2025. The assessment was completed to follow up on the last assessment to see if improvements had been made. We found the service had made improvements and are no longer in breach of regulations in safe care and treatment, safe and effective staffing, good governance, and the notification of incidents. The registered manager and operations manager now had systems in place to monitor the service, which provided good oversight to monitor and improve outcomes for people. This assessment was announced.
npm run etl:reports -- --location 1-13032010409.Prime Care Domiciliary Essex provides personal care and support to people who require assistance in their own home. This service is a domiciliary care agency. At the time of our assessment 48 people were being supported by the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. We carried out our on-site responsive assessment on 29 October 2024, offsite activity started on 22 October 2024 and ended on 6 November 2024. This assessment was announced. We found 5 breaches of the legal regulations in relation to safe care and treatment, safe and effective staffing, good governance, and the notification of incidents. Information relating to people’s individual risks was not always recorded, up-to-date or did not provide enough detail as to how identified risks should be managed and mitigated. Care plans did not contain enough information to ensure staff knew how to deliver appropriate person-centred care. The policies and procedures were not always followed when safeguarding incidents had occurred. Governance systems and audits were not effective in identifying or addressing areas for improvement. We have made a recommendation about end of life wishes. We have asked the provider for an action plan in response to the concerns found at this assessment.
npm run etl:reports -- --location 1-13032010409.