Tiggo Care received a Good rating across all five key questions at its first CQC inspection in September 2022, demonstrating safe, person-centred domiciliary care for six people. The service showed particular strengths in staff training, responsive leadership, medicines management and a well-embedded quality assurance framework.
Strengths
· Staff described as caring, compassionate and professional by people and relatives, with one relative stating carers are 'outstanding'.
· Thorough recruitment process including scenario-based interviews, DBS checks, references and a three-month probationary period.
· Medicines safely administered, regularly audited, and appropriately stored; staff trained and training regularly updated.
· Comprehensive induction based on Skills for Care Common Induction Standards and the Care Certificate.
· Fully automated quality assurance system with key performance indicators, regular audits covering care plans, risk assessments, medicines and staff files.