Filcare Ltd received a Good rating across all five key questions at its first inspection in May 2023, demonstrating safe, person-centred care delivered by a well-trained and well-supported team. The service was characterised by strong leadership, robust governance, no missed visits, and consistently positive feedback from people, relatives and external professionals.
Strengths
· Robust recruitment procedures with criminal record checks and references obtained before independent working, and personal introductions of new care workers to service users.
· Detailed, person-centred care plans and risk assessments developed collaboratively with people and their relatives from the outset.
· Strong management team described as approachable, responsive and hands-on, working alongside care workers and conducting spot checks.
· Comprehensive training programme including specialist modules such as end of life care, falls prevention and managing chronic pain, supplemented by local authority quality innovation team input.
· No missed care calls reported; 24-hour on-call service with management providing emergency cover as needed.