North London Home Care & Support Limited Enfield

Inspection reports (3)

1. Inspection report · 2023-11-29

   Framework: KLOE · 12 pages · 82 KB · PDF

   Good
   safe: Goodeffective: Goodwell-led: Good

   North London Home Care and Support Limited Enfield was rated Good overall across all three inspected key questions (Safe, Effective, Well-led), maintaining its previous Good rating from 2018. The service demonstrated safe, person-centred care with strong staff consistency, effective governance, and positive feedback from people and relatives.

   Strengths

   • · People received consistent care from familiar staff; relatives praised reliability and trustworthiness of the care team.
   • · Medicines were managed safely with competency assessments and regular spot checks including medicine observations.
   • · Staff completed the Care Certificate and a wide range of training including dementia care, mental health awareness, and equality and diversity.
   • · Robust safeguarding processes in place; staff confident in identifying and reporting concerns and aware of external escalation routes.
   • · Effective infection prevention and control practices with staff trained in IPC and PPE use, with spot checks by the registered manager.