Yourlife (Weybridge) achieved a Good rating across all five key questions in its first CQC inspection, with no failures or regulatory breaches identified. The service demonstrated consistent, person-centred care delivered by well-trained and well-supported staff under an accessible and effective registered manager.
Strengths
· People received a reliable service from staff who knew how to provide care safely, with 24-hour on-site staff availability.
· Staff were kind, caring and consistent, enabling positive relationships and promoting people's independence.
· Robust pre-employment checks including DBS, references and proof of identity ensured suitable staff were recruited.
· Comprehensive induction programme including mandatory training and shadowing shifts prepared staff well for their roles.
· Staff received regular supervision and had access to further qualifications such as QCF Level 3 Diploma.
Quality-Statement breakdown (19)
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitment; Systems and processes to safeguard people from the risk of abuseGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: How the provider understands and acts on the duty of candourGood