moderate“Two relatives said a number of calls had been untimely and call times changed from week to week. One relative said this had caused an issue for their family member who needed regular call times to eat.”
governance
1 finding
minor“Systems measured the quality of the care provided by the service. Some of these lacked detail about issues such as timeliness of call times.”
care planning
1 finding
minor“Care plans detailed some of people's personal history such as family, but did not always include important information such as past employment and hobbies.”
record keeping
1 finding
minor“Some risk assessments did not fully detail what action staff should take to reduce risks to people. The registered manager followed up these issues and added this detail.”