moderate“a member of staff had recently failed to turn up for a shift at a time when no alternative cover could be found, meaning that there was insufficient support to meet the identified needs for the whole of that shift.”
staff competency
1 finding
moderate“support workers were being sent from their normal place of work to tenancies and people who used the service with whom they may be unfamiliar, sometimes at very short notice, and without appropriate supervision.”
medication management
1 finding
minor“the MAR records did not always state the reason for giving the medicine. Stating why an 'as required' medicine has been given would help to assess any underlying medical condition.”
cultural competency
1 finding
minor“the training matrix showed equality and diversity training had been completed by less staff (67%) than any other formal training modules.”
person centred care
1 finding
minor“this was not displayed in a picture format, which meant that people who had difficulty with reading may not be able to interpret the activity on offer.”