Brockshill Woodlands improved from Requires Improvement to Good across all five key questions, having resolved previous breaches of Regulations 12 and 17. The service demonstrated safe risk management, person-centred care, effective governance and a positive, open culture under a supportive registered manager.
Strengths
· Risks were assessed with management plans in place; falls analysis led to reduction in incidents through GP consultation and assistive technology.
· Medicines managed safely via electronic system alerting managers to missed doses; staff competency regularly checked.
· Staff completed care certificate induction and ongoing accredited training; supervision provided for development needs.
· Person-centred care with individual care plans recording life history, cultural needs and preferences.
· Open, inclusive culture with registered manager accessible and supportive; regular surveys used to drive improvement.
Quality-Statement breakdown (26)
safe: Assessing risk, safety monitoring and managementGood
safe: Preventing and controlling infectionGood
safe: Staffing and recruitmentGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Using medicines safelyGood
safe: Learning lessons when things go wrongGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
effective: Adapting service, design, decoration to meet people's needsGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood