minor“Staff had completed on-line medicines training and were observed administering medicines by the registered manager during their initial shadow shifts. However, these were not formally recorded.”
staff training
1 finding
minor“The training spreadsheet was not up to date, meaning it was more difficult to identify when staff needed to complete refresher training.”
consent capacity
1 finding
minor“We discussed with the registered manager having a formal capacity assessment document to record people's capacity to make decisions and to use in the event a person's capacity changed.”
record keeping
1 finding
minor“Staff files were not well maintained, with information stored in different locations.”
end of life care
1 finding
minor“We discussed with the registered manager the need to formally record people's end of life wishes following these discussions.”