ReadyCQC, a weekly field guide to CQC home-care regulation

ReadyCQC

criticalStaffing levels: “The call is often not until midday, which is unacceptable... I've had to go to a 13:00 hospital appointment unwashed, because the care visit was too late.”
criticalMissed or late visits: “The carers are always late and never arrive in time... The carers don't let me know if they are running late, they do apologise when they eventually arrive.”
criticalMedication management: “Documents to support staff in the use of PRN medicines were not in place... one person was prescribed medicine to treat angina, there was no information for staff.”
criticalCare planning: “Care plans were in place which provided a list of tasks for staff to complete. These were not always person centred or detailed enough to show new staff what all the tasks were.”
criticalGovernance: “The provider's auditing processes had not detected the issues found during inspection in relation to risk management, medicines management, staff deployment.”
criticalRecord keeping: “Risk assessments contained unclear guidance to staff on how to meet people's needs safely. Risk assessments were missing for certain medicines in people's care records.”
moderateStaff training: “The provider's training records did not evidence that staff had completed additional training to meet people's assessed needs such as, diabetes, skin integrity and Parkinson's disease.”
moderateInfection control: “Relatives and people told us staff did not always wear personal protective equipment (PPE) to keep themselves and people safe.”
moderateComplaints handling: “Some people and relatives felt they were not always listened to as the same issues kept occurring. One person said, 'I've raised the timing of calls... I haven't seen any change.'”
moderatePerson-centred care: “People's oral care, medicines and health needs were not always included in the information obtained before packages started to enable staff to provide safe, person-centred care.”
moderateLeadership: “One relative and a person shared information about staff being contacted when they were providing care and being shouted at and made to cry, which led to confidence and competence concerns.”

Curant Care - Ashford

Inspection reports (1)