Home Instead Senior Care Bury received a Good rating across all five key questions at its first CQC inspection in February 2016, demonstrating safe, person-centred care to 22 people. The service was praised for caregiver consistency, robust recruitment, strong training, and a culture of going above and beyond for people using the service.
Strengths
· Consistent, reliable and flexible caregiver team with all visits minimum one hour, enabling relaxed pace of care delivery
· Robust recruitment process including DBS checks, up to six references, and three-day induction before working with service users
· Caregivers introduced to people before care commences as a 'golden rule', with compatibility considered
· People fully involved in developing care plans and reported feeling in control of their own support
· Strong person-centred culture with examples of caregivers going 'the extra mile', including birthday cards, holiday accompaniment and diabetes management coordination
Home Instead Senior Care Bury received a Good rating across all five key questions at its January 2019 inspection, maintaining the same rating as its previous inspection in February 2016. The service demonstrated consistent strengths in safe staffing, medicines management, person-centred care planning, staff training and development, and engaged visible leadership with strong community links.
Strengths
· People consistently reported feeling safe and trusting staff, with robust safeguarding policies and whistleblowing procedures in place.
· Medicines administration was safe, with weekly audits by the registered manager and NICE guidelines followed.
· Sufficient staffing levels maintained with consistent staff allocation; robust recruitment procedures with gap analysis.
· Staff received comprehensive training including Care Certificate, dementia, end of life, MCA/DoLS, nutrition, and infection control.
· Supervision at least twice yearly, annual appraisal, and competency spot checks for personal care and medicines.