minor“some protocols for 'as required' medicines needed more personalisation. We saw no evidence people had been harmed or that this was a widespread concern.”
record keeping
1 finding
minor“The provider's governance systems for checking care records needed to be more robust to ensure all areas for improvement were consistently identified and addressed.”
governance
1 finding
moderate“The provider had not applied to the CQC to add the service user band to include people with a learning disability and autistic people to their registration.”
care planning
1 finding
minor“One person's care plan did not fully reflect how their health condition impacted upon them as the day progressed.”