critical“The registered manager had not undertaken training about safeguarding adults and did not have a good understanding about his responsibility for reporting any allegations of abuse.”
care planning
1 finding
critical“The risk assessment said that a wheel chair, a high chair and a walking stick were used by the person. However, the provider told us this information was inaccurate.”
record keeping
1 finding
minor“In three care plans the next of kin details were not completed. The registered manager told us this was an 'oversight'.”
complaints handling
1 finding
minor“The complaints procedure did not include details of who people could complain to if they were not satisfied with the response from the service.”