critical“We identified 5 safeguarding incidents which had not been reported to CQC. The service is required to inform CQC of significant incidents via statutory notifications which had not been sent.”
medication management
1 finding
minor“1 person's medication chart could not be located and 1 medication chart where staff had not recorded the times of when paracetamol had been given.”
staffing levels
1 finding
moderate“No, I don't think there is enough staff, staff turnover is high, when staff come, they don't know how complex peoples' needs are.”
leadership
1 finding
moderate“The registered manager is not very present at the service; The registered manager is not very approachable. The team leaders are amazing.”
record keeping
1 finding
minor“We identified one person's PEEP which needed to be updated. The staff team agreed to update this immediately.”