Human Support Group Limited - Durham, an enablement agency supporting 89 people, was rated Good overall at its August 2023 inspection, maintaining ratings in both Safe and Well-led key questions from its previous 2018 inspection. The service demonstrated effective medicines management, robust risk assessment, strong governance through regular audits, and an open person-centred culture, with no registered manager in post at the time being the only noted gap.
Concerns (1)
minorGovernance: “At the time of our inspection there was not a registered manager. The manager in post was in the process of registering with CQC.”
Strengths
· Medicines were managed, recorded, and administered safely with appropriate systems in place.
· Risk assessments and person-centred care plans were current and guided staff on meeting individual needs.
· Accidents, incidents and safeguarding concerns were recorded, investigated and lessons shared with staff.
· Recruitment checks were completed effectively with appropriate records held.
· Regular audits by the manager identified and addressed issues; staff documented care on an electronic system.
Human Support Group Limited - Durham received a Good rating across all five key questions at its first CQC inspection in December 2015. The re-ablement service demonstrated strong person-centred practice, robust safety systems, well-trained and well-supervised staff, and effective governance, with overwhelmingly positive feedback from people using the service.
Strengths
· Personalised care plans and risk assessments in place for every person, reviewed weekly and co-produced with people using the service
· People were very complimentary about staff, describing them as kind, professional and well-trained
· No missed calls in the year of operation; sufficient staffing levels with smart-phone call logging
· Medicines well managed in line with Royal Pharmaceutical Society Guidelines; people encouraged toward self-management
· Comprehensive induction, mandatory training refreshed on a rolling programme, and specialist training (dementia, MCA, re-ablement) provided
Human Support Group Limited - Durham is a domiciliary reablement service rated Good across all five key questions at its August 2018 inspection, continuing its previous Good rating. The service demonstrated strong person-centred practice, safe staffing and medicines management, and effective governance, with no areas of concern identified.
Strengths
· Strong, caring relationships between staff and people using the service, with staff treating people with dignity and respect
· Effective recruitment processes including DBS checks to ensure only suitable people were employed
· Medicines managed safely with people supported to administer their own medicines independently
· Staff well-trained, including Care Certificate induction, with access to ongoing and specialist training
· Robust quality monitoring systems including six-monthly surveys and action plans