South Manchester Care Limited received a Good rating across all five key questions at its first CQC inspection, providing domiciliary personal care to 10 individuals including adults and children. The service demonstrated safe recruitment, person-centred care planning and strong leadership, with ongoing work to embed quality assurance audits as the provider had only begun regulated activity in March 2023.
Strengths
· Staff described as kind, caring, considerate and knowledgeable by representatives; families felt supported and involved in care decisions.
· Safe recruitment practices with pre-employment checks and a regular staff team providing continuity of care.
· Person-centred care plans capturing individual needs, personal preferences, cultural requirements and communication needs.
· Registered manager proactively engaged with families weekly and was described as responsive, reliable and knowledgeable.
· Training specific to individuals' needs including safeguarding, infection control, MCA, medicines and end-of-life care.
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships and take part in activitiesGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Working in partnership with othersGood
well-led: How the provider understands and acts on the duty of candourGood