Elite Care Professionals received an overall Good rating at its first CQC inspection, with strong person-centred care, safe medicines management, and positive staff and relative feedback across four of five key questions. Well-led was rated Requires Improvement due to governance gaps including incomplete risk assessments and auditing deficiencies identified before the new acting manager's appointment, though issues were promptly rectified upon inspection.
Concerns (3)
moderateCare planning: “there were some required risk assessments not in place. We spoke with the registered manager about this, and this was acted upon immediately.”
moderateGovernance: “A more hands on approach was in place prior to the recruitment of the manager which left gaps in governance and auditing.”
moderateRecord keeping: “there were some gaps surrounding the completion of risk assessments and reviews within care planning.”
Strengths
· Person-centred care plans reflecting individual choices, likes and dislikes with evidence of involvement in assessment process
· Robust safe recruitment practices including DBS checks, proof of identification and right to work checks
· Staff trained in medicines management with no concerns raised; family member confirmed medication given at correct times
· Regular staff supervision every quarter with spot checks and direct observations to monitor performance
· Strong working relationships with external health and social care professionals including district nurses, GPs and social workers