ReadyCQC, a weekly field guide to CQC home-care regulation

safe: Staffing and recruitmentGood

safe: Systems and processes to safeguard people from the risk of abuseGood

safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood

safe: Using medicines safelyGood

safe: Preventing and controlling infectionGood

effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood

effective: Staff support: induction, training, skills and experienceGood

effective: Supporting people to live healthier lives and access healthcare servicesGood

effective: Ensuring consent to care and treatment in line with law and guidanceGood

caring: Ensuring people are well treated and supported; respecting equality and diversityGood

caring: Supporting people to express their views and be involved in making decisions about their careGood

responsive: Planning personalised care to ensure people have choice and controlGood

responsive: Improving care quality in response to complaints or concernsGood

responsive: Meeting people's communication needsGood

responsive: End of life care and supportGood

well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood

well-led: How the provider understands and acts on the duty of candour; Working in partnership with othersGood

well-led: Managers and staff being clear about their roles and continuous learningGood

well-led: Engaging and involving people using the service, the public and staffGood

Shield Health & Social Care Limited