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Date of Assessment: 15 of December 2025 to 07 January 2026. Motaryli Ltd is a domiciliary care agency providing personal care to people living in their own homes. CQC only inspects where people are receiving the regulated activity personal care. This is help with tasks related to personal hygiene and eating. At the time of this assessment only 1 person was receiving support with personal care. This was a targeted assessment, looking at quality statements within Safe, Effective and Well-led. During the last assessment, we served a warning notice due to in-effective governance. The service was also in breach of legal regulations in relation to need for consent, safe care and treatment and fit and proper persons employed. We carried out this assessment to see if improvements had been made. At this visit we found the service had made some improvements due to the implementation of new systems, but further improvements were required, and the service remains in breach of regulation 17. We found the person’s care plan and risk assessments were more detailed and provided staff with the knowledge and guidance to deliver safe, personalised care. During the last assessment, we found the quality assurance systems for the safe recruitment of staff were not robust. The service had now implemented a new recruitment process, which was more effective in ensuring staff were recruited safely and the correct pre-employment checks were being carried out. At our last assessment, systems and processes regarding consent practices required improvement to ensure legislation and best practice was being adhered to.At this assessment, the person had appropriate safeguards in place to ensure their finances were being managed safely by the service, with the person’s knowledge and understanding of this being recorded within their care records. In relation to governance, at the time of the assessment, the registered manager was being supported to implement new systems and processes into the service and was in the early stages of understanding and using the new quality assurance tools. The registered manager demonstrated their new governance plan to us, but since the implementation of the new systems, we could not be assured how sufficient these were due to the short amount of time they had been in place. We found the service’s policies required further amendments to ensure practice was safe and effective. The service remains in breach of regulation relating to good governance, due to insufficient evidence that governance has been effective since our last assessment. These new systems required embedding into practice, ensuring the registered manager had clear knowledge and oversight of the new governance systems within their service.
npm run etl:reports -- --location 1-13941135695.Date of Assessment: 11 of August to 28 August 2025. Motaryli Ltd is a domiciliary care agency providing personal care to people living in their own homes. CQC only inspects where people are receiving the regulated activity personal care. This is help with tasks related to personal hygiene and eating. At the time of this inspection only 1 person was receiving support with personal care. This was the first inspection of the service, and we looked at all quality statements within, Safe, Effective, Caring, Responsive and Well-led. At this Inspection, we found areas of concern in relation to the quality of the person’s care plan and risk assessments. Not all risks to the person had been identified and mitigated, and where risks had been identified, risk assessments did not demonstrate the actions which had been taken to keep the person safe. The person’s care plan did not contain enough information for staff to be able to provide care and support that was safe, consistent and effective. Systems and processes in place regarding consent practices required improvement to ensure legislation and best practice was being adhered to. We also found the quality assurance systems for the safe recruitment of staff were not robust, as the correct information had not been obtained prior to people starting their role, including previous job and education history. We found governance systems were ineffective in some areas, which impacted the services ability to correctly assess, monitor, and improve the quality and safety of care in which the person received. As a result, the provider was in breach of legal regulations in relation to need for consent, safe care and treatment, good governance and fit and proper persons employed. In instances where the CQC has decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and / or appeals have been concluded. Despite these concerns, we found the person was treated with kindness and compassion by a small selection of staff who promoted privacy, dignity and independence. They responded to this person’s needs in a timely and respectful way and were knowledgeable about their preferences. The person’s well-being had improved since being cared for by the service and the registered manager took pride in acknowledging the positive outcomes achieved for this person.
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