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Date of Assessment: 25 February to 10 March 2025. Care Pilot Limited is a home care service providing support to older people/younger adults, people living with dementia and people with physical disabilities, autistic people and people living with a learning disability. The provider had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular supervision to maintain good-quality care. Staff managed medicines well.People and those important to them were involved in assessments of their needs. Staff carried out assessments taking account of people’s communication, spiritual, preferences and personal and health needs. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions for example if admitted to hospital. They monitored people’s health to support healthy living. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff understood the principles of the Mental Capacity Act and involved those important to people regarding decisions in people’s best interests where they did not have capacity.People were treated with kindness and compassion. Staff protected their privacy and dignity.They treated them as individuals and supported their preferences. People had choice in their care and staff responded to people in a timely way. The provider supported staff wellbeing. People were involved in decisions about their care. People knew how to give feedback and were confident the provider took it seriously and acted on it. People received fair and equal care and treatment.Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. People with protected characteristics felt supported. Staff understood their roles and responsibilities. The registered manager was open to new ideas and there was a culture of learning and continuous improvement. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
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