Homecare Haven Ltd achieved a Good rating across all five key questions at its first inspection, demonstrating safe, person-centred care with strong leadership and community partnerships. Recommendations were made regarding medicines management, specifically around PRN instructions and topical medicine body maps, both of which were rectified promptly post-inspection.
Concerns (3)
moderate
Medication management
: “Instructions for medicines given when required 'PRN' were not always available and were not always person centred.”
moderateMedication management: “Topical medicines did not always have body maps in place to instruct staff where, or how, to apply creams so we could not be assured they were applied as prescribed.”
moderateCare planning: “Delays in healthcare professionals assessing people's safe swallowing needs following referrals were not always safeguarded to ensure people received the correct consistency of food.”
Strengths
· Robust, person-centred risk assessments were in place and staffing levels were safe and regularly reviewed.
· Staff had a strong understanding of safeguarding processes and an open culture was promoted by the registered manager.
· Effective recruitment processes including DBS checks; no recent missed calls recorded via electronic tracking system.
· Staff received comprehensive induction including Care Certificate training, shadowing, and ongoing professional development.
· People were fully involved in decisions about their care, including choosing staff via profile matching.