Oasis Care Milton Keynes received a Good rating across all five key questions at its first inspection in March 2023, with 26 people receiving personal care. The service demonstrated consistent staffing, robust safeguarding and medicines management, person-centred care planning, and effective governance systems with no areas of concern identified.
Strengths
· Consistent and stable staff team; people reported reliable, punctual carers and continuity of the same staff members.
· Detailed, person-centred care plans reflecting individual preferences, cultural background, equality and diversity needs.
· Safe medicines management with trained staff, MAR chart recording and audit processes.
· Staff felt well supported with regular supervision, spot checks, appraisals and accessible management.
· Robust quality assurance including satisfaction surveys, audits, and feedback loops to drive continuous improvement.
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: How the provider understands and acts on the duty of candour; Working in partnership with othersGood
well-led: Engaging and involving people using the service; Continuous learning and improving careGood