critical“the provider was in continued breach of Regulation 18 (Staffing) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.”
missed or late visits
1 finding
moderate“Sometimes they are late by half an hour to one hour; Other carers are erratic and turn up an hour to two hours late”
governance
1 finding
moderate“a new ECM not working as it should resulting in manual loggings and posing a risk of not identifying missed calls on time.”
care planning
1 finding
moderate
“staff not having enough travel time between calls, insufficient time spent on some calls”
leadership
1 finding
moderate“the service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.”