Precious Hope Health and Home Care

Inspection reports (5)

1. Inspection report · 2023-04-19

   Framework: KLOE · 10 pages · 79 KB · PDF

   Good
   safe: Goodwell-led: Requires improvement

   Precious Hope Health and Home Care improved from its previous Requires Improvement rating to Good overall following a focused inspection of Safe and Well-led domains, with Safe now rated Good due to strengthened recruitment, medicines management and safeguarding practices. Well-led remains Requires Improvement as the provider had not yet embedded systematic auditing to identify patterns and trends, and relatives reported recurring concerns requiring repeated escalation to management.

   Concerns (2)

   • moderateGovernance: “audits were not completed to identify patterns and trends to drive improvement. The provider was in the process of implementing monthly audits to improve the oversight”
   • moderateComplaints handling: “relatives told us they regularly had to raise concerns with the manager about some aspects of care and support... 'the next day there is another issue. It feels like I am constantly feeding back concerns.'”